We pride ourselves on the safety & welfare of not just our animals, but all of our lovely visitors too. We would like to reassure our visitors we are doing the upmost to protect them and our walking guides. We have put the following guidelines in place for 2021.
Restricted Group Numbers - Please note group numbers are currently limited due to restricting numbers as part of our Covid security so we cannot allow spectators at this time. Our aim is to provide a fun, relaxing experience in small groups, so we limit the number of Alpacas on each walk to 5 therefore we have a max of 10 people per experience. Our alpacas are much more comfortable in smaller groups to.
Photos - our walking guides will not use visitor’s phones to take photographs. You are welcome to take your own photographs and our guides will use their phones to take group shots for you if requested. These can then be accessed via our Facebook page or sent directly to you by email.
Leads - New sanitised leads and feeding dishes will be used for each visitor, all equipment is washed and sanitised at the end of each experience.
Wearing of masks - Our guides will wear their masks if they have to approach you within the 2 meter distance. You are free to wear masks and gloves if you wish. Masks are optional outside but required in our Fibre area (visited at the end of the experience).
Washing of Hands - a portable hand washing system is in place at our farm, we asked you to wash your hands before entering and after feeding the animals.
No, unfortunately not. We are a working farm and are only open for our Alpaca Experiences on certain days of the week and times of the year.
The trail we use is unsuitable for very young children so it's not possible for children under 8 years to take part. Each child 8+ must be accompanied by an adult and will not be able to walk their own alpaca, but can share with an adult. Children aged 12 years and over are able to walk their own alpaca, but must be booked alongside a responsible adult over 18 years of age.
All our walks require a certain degree of physical fitness. You will need to be able to walk on uneven terrain for an hour and have the use of both arms to lead your alpaca. Alpacas can get easily spooked and you'll need to be able to hold your alpaca till it settles.
Wellies or walking boots/trainers are a must. Even in the summer the ground can be wet and muddy. Please do not wear very unsuitable shoes such as sandals or flip flops, you won't be permitted on the walk. Clothing should be appropriate for the conditions but please avoid anything that might flap in the wind, blowing clothes can startle your alpaca.
When booking if the calendar is only letting you select 1 from the drop down menu or is saying 1 of 5 remaining this means that there is only one alpaca left on that experience.
Alpacas are herd animals and must walk in pairs or more, if you are walking on your own please do feel free to book onto a session that has slots already booked out so that you can walk with a group, alpacas can not be walked individually.
The trail is 1 mile long and does involve an uphill section which can be uneven, please wear suitable footwear.
The ground is not suitable for wheelchairs on the alpaca walk as it's often wet and muddy in places. The walk takes place through fields and there aren’t any pathways for the entire walk, so sadly we cannot accommodate wheelchair users at this time. However at our main farm we have a hard packed stone runway for the alpacas. This may be suitable for a wheelchair user to use and view the alpacas in the pasture, please call to discuss further.
